Wicket77's Privacy Policy

Wicket77 (https://wicket77.win) is one of Bangladesh's most trusted online gaming and betting platforms. This Privacy Policy ("Policy") applies to the Wicket77 website, mobile app, and all digital services. By creating an account or using the platform, you are voluntarily agreeing to the terms of this Privacy Policy.

We believe data protection is not just a legal obligation — it is our ethical responsibility to you. That is why Wicket77's Privacy Policy is built on the highest standards of transparency and integrity, so you always know how your data is being handled.

This policy is published in English and represents Wicket77's official privacy position. In the event of any conflict, the English version shall be considered definitive.

Wicket77 collects certain personal information to provide you with the best possible service. A detailed breakdown by category is listed below.

We never store your password — only an encrypted hash is kept. Your full payment card number is also never stored on our servers.

Wicket77 collects your information through several methods. Each method is clearly explained below.

• Direct Payment: Information you provide directly during registration, KYC upload, or when contacting support.
• Automatic Collection: When you browse Wicket77, device and usage information is collected through cookies and log files.
• Payment Processing: Transaction confirmation details are received from the payment gateway during deposits or withdrawals.
• Referral System: When someone uses your referral link, that activity is tracked.
• Third-Party Verification: Trusted verification services may be used to confirm your identity during the KYC process.

Wicket77 uses collected data only for specific, legitimate purposes. The primary reasons your information is used under this Privacy Policy are:

• Creating and managing your account, and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Analyzing data to detect money laundering (AML) and identify fraud.
• Sending bonuses, promotions, and personalized offers.
• Resolving support tickets and improving customer service.
• Ensuring platform security and preventing suspicious activity.
• Fulfilling legal obligations and preparing reports for regulatory authorities.
• Administering responsible gaming programs and ensuring member protection.

We never share your data with third parties for marketing purposes, and we do not send spam or unsolicited messages. Every communication we send is directly related to your use of our services.

Wicket77's core principle is simple: your data belongs to you. We share information with as few parties as possible, and only when strictly necessary. The circumstances under which data may be shared are outlined below.

• Payment Processors: Only the minimum necessary information is shared to process transactions with bKash, Nagad, Rocket, or crypto payment gateways.
• KYC Verification Service: We work with licensed verification agencies to confirm user identities.
• Legal Obligation: Information may be disclosed in response to a valid court order or a lawful request from a government regulatory authority.
• Technology Partners: Limited data is shared with cloud and security service providers to operate the platform, under strict confidentiality agreements.

Wicket77 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Accounts: All data is retained for as long as your account remains active.
• After account closure: Financial transaction data is retained for 5 years, and KYC documents for 3 years — in line with legal requirements.
• Support Records: Customer support conversations are retained for 2 years.
• Log Files: Server logs are typically deleted after 90 days.
• Expired Data: Once the required retention period has ended, data is securely deleted or anonymized.

Wicket77 follows the highest industry security standards to protect your data. Our technical and organizational safeguards include:

• All data transmissions are secured with TLS 1.3 and 256-bit AES encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Dedicated firewalls and intrusion detection systems are active around the clock.
• Regular security audits and penetration testing are conducted.
• Staff access to personal data is restricted on a strict need-to-know basis.
• Data backups are securely stored at encrypted offsite locations.

Cookies are used on the Wicket77 website and app to enhance your experience and keep the platform running smoothly. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand which parts of the platform are most visited, without identifying individual users.
• Cookie Controls: You can disable cookies at any time through your browser settings, though doing so may limit certain features.

Wicket77 never uses third-party advertising cookies. Our cookies are used exclusively to improve the quality of your experience.

As a Wicket77 member, you have several important rights regarding your personal data. We fully respect all of these rights.

Wicket77 strictly does not provide services to anyone under 18. Protecting the privacy of minors is our highest priority.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is re-verified as part of the KYC process.
• If an account is found to belong to a minor, it will be closed immediately and all collected data will be deleted.
• Parents with concerns about their child can contact our support team directly.

Wicket77 may update this Privacy Policy from time to time. Any changes will be handled through a transparent and fair process.

• Registered members will receive an account notification at least 14 days before any significant policy changes take effect.
• The "Last Updated" date at the top of this page will always be kept current.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure by contacting support.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Email: [email protected]
• Live Chat: 24/7 support is available directly on the platform.
• Response Time: General requests within 24 hours; data-related requests within 30 business days.